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Returns & Refund Policy

Last updated: 23 July 2026

At Mills Nutrients, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Return period

You may return your order within 30 days of receiving it.

To be eligible for a return, products must:

  • Be unused and in their original condition.
  • Be returned in their original packaging.
  • Include all supplied accessories and documentation (if applicable).

Non-returnable items

For hygiene and safety reasons, we cannot accept returns of:

  • Products that have been opened or used.
  • Products that are damaged due to misuse.
  • Custom or personalised products.
  • Gift cards (if applicable).

If you receive a damaged or defective product, please contact us immediately.

How to request a return

Please email our customer service before returning any product:

Email: shop@mills-nutrients.com

Please include:

  • Your order number.
  • Your name.
  • A description of the issue (if applicable).
  • Photos if the product arrived damaged.

We will provide you with further return instructions.

Return shipping costs

Mills Nutrients will cover the return shipping costs for a defective, damaged or incorrect product.

The customer is responsible for the return shipping costs for a change of mind or other non-defective return.

Refunds

Once we have received and inspected your returned product, we will notify you of the outcome.

If approved, your refund will be processed using your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We are happy to replace products that arrive damaged or defective.

Please contact us as soon as possible after receiving your order.

Contact

If you have any questions regarding returns or refunds, please contact us:

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